Publications

A new visitor services model for Alberta : engaging visitors in an era of technology

Description

The vision for this model in Alberta is to inform, inspire and influence visitors to maximize their travel experiences and to help grow the tourism economy in all regions of Alberta. The new... More ≫

Description

The vision for this model in Alberta is to inform, inspire and influence visitors to maximize their travel experiences and to help grow the tourism economy in all regions of Alberta. The new visitor services model supports the principles of convenient, relevant and innovative multi-channel access for visitors; maximization of economic benefits; use of the right tools and resources; and collaboration amongst stakeholders.

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Visitor Information Centre Accreditation Program requirements and application

Description

The Visitor Information Centre Accreditation and Tourism Highway Signage Program was developed by the government of Alberta to support a provincial network of Visitor Information Centre (VICs)... More ≫

Description

The Visitor Information Centre Accreditation and Tourism Highway Signage Program was developed by the government of Alberta to support a provincial network of Visitor Information Centre (VICs) recognizable for their high standard in visitor servicing. By meeting specific criteria, VICs are committed to exceeding visitor expectations with a high standard of visitor servicing and VIC operation to create memorable experiences, extend visitor stay and encourage return visits, benefiting the community and Alberta’s tourism industry.

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