Publications

Bill collections & debt repayment

Description

Collection agencies collect unpaid debts or locate debtors for others. Debt repayment agencies charge a fee to negotiate payment arrangements for people who owe money. The Fair Trading Act and the... More ≫

Description

Collection agencies collect unpaid debts or locate debtors for others. Debt repayment agencies charge a fee to negotiate payment arrangements for people who owe money. The Fair Trading Act and the Collection and Debt Repayment Practices Regulation identify the rules these businesses and the people working for them must follow.

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Recouvrement de factures et remboursement de dettes

Description

Les agences de recouvrement recouvrent des dettes impayées ou trouvent des débiteurs pour le compte d’autres personnes. Les agences de remboursement de dettes, quant à elles, facturent des frais... More ≫

Description

Les agences de recouvrement recouvrent des dettes impayées ou trouvent des débiteurs pour le compte d’autres personnes. Les agences de remboursement de dettes, quant à elles, facturent des frais pour négocier des ententes en matière de remboursement au nom de personnes endettées. La loi sur la protection des consommateurs et consommatrices (Consumer Protection Act) et le règlement sur les pratiques en matière de recouvrement et de remboursement de dettes (Collection and Debt Repayment Practices Regulation) définissent les règles imposées aux entreprises et aux personnes qui travaillent pour elles.

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Information sheet. Submitting a compliment or complaint

Description

Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about good service and service concerns. Your feedback helps... More ≫

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Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about good service and service concerns. Your feedback helps us improve our service and make changes that better meet your needs.

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Information sheet. What to do if you cannot make your support payments

Description

When a court order or agreement is registered with MEP, the payment history is monitored. When a file is in arrears, MEP is required to pursue collection. To avoid collection action, penalties and... More ≫

Description

When a court order or agreement is registered with MEP, the payment history is monitored. When a file is in arrears, MEP is required to pursue collection. To avoid collection action, penalties and interest, a debtor can contact MEP to establish payment arrangements that address current obligations and any arrears.

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Information sheet. Responsibilities of the debtor

Description

It is the debtor’s responsibility to make payments on time according to the terms of the court order or support agreement. It is also the debtor’s responsibility to contact MEP to discuss any... More ≫

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It is the debtor’s responsibility to make payments on time according to the terms of the court order or support agreement. It is also the debtor’s responsibility to contact MEP to discuss any anticipated problems such as late payments. Changes of address, phone numbers or employment must be reported to MEP, as well as any changes in child status that the debtor believes may affect the child’s eligibility for support.

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Information sheet. Child status reviews

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Changes in a child’s circumstances may affect whether support is payable for them under the terms of the existing court order. This Information Sheet provides general information about how MEP... More ≫

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Changes in a child’s circumstances may affect whether support is payable for them under the terms of the existing court order. This Information Sheet provides general information about how MEP reviews child status, including when a child’s status changes before they reach the age of majority.

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Information sheet. Varying or changing your court order

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It is not possible for MEP to change the amount of support due and payable each month. If either the creditor or debtor wishes to change the amount of support paid, they will need to get a... More ≫

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It is not possible for MEP to change the amount of support due and payable each month. If either the creditor or debtor wishes to change the amount of support paid, they will need to get a variation to the court order. This information sheet outlines the process for doing this.

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Information Sheet. Welcome to the Maintenance Enforcement Program

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This information sheet outlines the vision and values of the Maintenance Enforcement Program (MEP) and how payments are received and disbursed. It also briefly outlines the expectations MEP has of... More ≫

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This information sheet outlines the vision and values of the Maintenance Enforcement Program (MEP) and how payments are received and disbursed. It also briefly outlines the expectations MEP has of the debtor and the creditor and what you can expect from MEP.

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Information sheet. Service fees

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MEP’s standard services are currently available at no charge. However, the Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge fees for certain services. MEP... More ≫

Description

MEP’s standard services are currently available at no charge. However, the Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge fees for certain services. MEP uses service fees to improve service for all clients and to reinforce the need to comply with court orders and MEP procedures. This information sheet outlines the different service fees that may be charged.

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Information Sheet. Penalties

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The Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge penalties to debtors and creditors. Penalties encourage the timely payment of maintenance and the... More ≫

Description

The Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge penalties to debtors and creditors. Penalties encourage the timely payment of maintenance and the efficient use of MEP services by all clients. Clients who do not meet their obligations or do not follow MEP’s procedures will be charged a penalty. This information sheet outlines the different penalties and how best to avoid them.

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