All Resources

Information sheet. Submitting a compliment or complaint

Description

Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about good service and service concerns. Your feedback helps... More ≫

Description

Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about good service and service concerns. Your feedback helps us improve our service and make changes that better meet your needs.

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Information sheet. What to do if you cannot make your support payments

Description

When a court order or agreement is registered with MEP, the payment history is monitored. When a file is in arrears, MEP is required to pursue collection. To avoid collection action, penalties and... More ≫

Description

When a court order or agreement is registered with MEP, the payment history is monitored. When a file is in arrears, MEP is required to pursue collection. To avoid collection action, penalties and interest, a debtor can contact MEP to establish payment arrangements that address current obligations and any arrears.

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Information sheet. Responsibilities of the debtor

Description

It is the debtor’s responsibility to make payments on time according to the terms of the court order or support agreement. It is also the debtor’s responsibility to contact MEP to discuss any... More ≫

Description

It is the debtor’s responsibility to make payments on time according to the terms of the court order or support agreement. It is also the debtor’s responsibility to contact MEP to discuss any anticipated problems such as late payments. Changes of address, phone numbers or employment must be reported to MEP, as well as any changes in child status that the debtor believes may affect the child’s eligibility for support.

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Information sheet. Child status reviews

Description

Changes in a child’s circumstances may affect whether support is payable for them under the terms of the existing court order. This Information Sheet provides general information about how MEP... More ≫

Description

Changes in a child’s circumstances may affect whether support is payable for them under the terms of the existing court order. This Information Sheet provides general information about how MEP reviews child status, including when a child’s status changes before they reach the age of majority.

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Information sheet. Maintenance for adult children

Description

The responsibility to pay child support may not end when a child becomes an adult. Maintenance may be payable for a child even after they become an adult, depending on their circumstances and on... More ≫

Description

The responsibility to pay child support may not end when a child becomes an adult. Maintenance may be payable for a child even after they become an adult, depending on their circumstances and on the wording of the court order for their support. The purpose of this information sheet is to explain MEP’s policy on enforcing support after a child becomes an adult.

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Information sheet. Varying or changing your court order

Description

It is not possible for MEP to change the amount of support due and payable each month. If either the creditor or debtor wishes to change the amount of support paid, they will need to get a... More ≫

Description

It is not possible for MEP to change the amount of support due and payable each month. If either the creditor or debtor wishes to change the amount of support paid, they will need to get a variation to the court order. This information sheet outlines the process for doing this.

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Information Sheet. Welcome to the Maintenance Enforcement Program

Description

This information sheet outlines the vision and values of the Maintenance Enforcement Program (MEP) and how payments are received and disbursed. It also briefly outlines the expectations MEP has of... More ≫

Description

This information sheet outlines the vision and values of the Maintenance Enforcement Program (MEP) and how payments are received and disbursed. It also briefly outlines the expectations MEP has of the debtor and the creditor and what you can expect from MEP.

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Information sheet. Service fees

Description

MEP’s standard services are currently available at no charge. However, the Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge fees for certain services. MEP... More ≫

Description

MEP’s standard services are currently available at no charge. However, the Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge fees for certain services. MEP uses service fees to improve service for all clients and to reinforce the need to comply with court orders and MEP procedures. This information sheet outlines the different service fees that may be charged.

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Information Sheet. Penalties

Description

The Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge penalties to debtors and creditors. Penalties encourage the timely payment of maintenance and the... More ≫

Description

The Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge penalties to debtors and creditors. Penalties encourage the timely payment of maintenance and the efficient use of MEP services by all clients. Clients who do not meet their obligations or do not follow MEP’s procedures will be charged a penalty. This information sheet outlines the different penalties and how best to avoid them.

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Information sheet. Referrals to parenting information and support resources

Description

Separation or divorce can be hard on both parents and children. This information sheet lists programs that can help. These services offer counseling and advice on parenting and communicating after... More ≫

Description

Separation or divorce can be hard on both parents and children. This information sheet lists programs that can help. These services offer counseling and advice on parenting and communicating after separation, provide emotional support for parents and children, or teach parents how to solve parenting disagreements.

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