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Filing a consumer complaint

Description

This publication explains how to file a complaint with Consumer Services and when an investigation may be opened, as well as other options available to consumers.

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What creditors can do if you don't pay

Description

When you use credit to make purchases or pay for services and fail to make payments your creditors may take legal actions to recover the money owed. Common types of credit are bank loans, bank... More ≫

Description

When you use credit to make purchases or pay for services and fail to make payments your creditors may take legal actions to recover the money owed. Common types of credit are bank loans, bank account overdrafts, lines of credit, credit cards, finance agreements, student loans, payday loans, etc. This publication describes the legal action a creditor may take if you do not pay your debts.

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Living in a mobile home community in Alberta : responsibilities of landlords and tenants

Description

This fact sheet provides a brief overview of the Mobile Home Sites Tenancies Act, describes the responsibilities of landlords and tenants under the Act, and explains the processes that can be used... More ≫

Description

This fact sheet provides a brief overview of the Mobile Home Sites Tenancies Act, describes the responsibilities of landlords and tenants under the Act, and explains the processes that can be used to resolve issues that may arise between the two parties.

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Sub-meters for rental units - electricity and natural gas

Description

Some landlords are changing the way they charge tenants for natural gas and electricity. Landlords are using a new tool that measures the energy used by each rental unit. This tool is called a... More ≫

Description

Some landlords are changing the way they charge tenants for natural gas and electricity. Landlords are using a new tool that measures the energy used by each rental unit. This tool is called a sub-meter. This tipsheet includes information about sub-meters and how they may impact tenants. It also answers questions about tenants’ rights and responsibilities.

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Asphalt paving scams : tips on how to avoid dishonest paving companies

Description

This fact sheet provides tips to help consumers avoid asphalt paving scams and dishonest paving companies.

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Vérification des renseignements du locataire : conseils pour les propriétaires résidentiels

Description

Conseils aux propriétaires pour déterminer si les candidats à la location sont susceptibles d'être des locataires responsables.

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Internet shopping

Description

Shopping on the Internet is different than shopping at your local mall. The Internet Sales Contract Regulation applies to residents of Alberta or to people purchasing goods or services from... More ≫

Description

Shopping on the Internet is different than shopping at your local mall. The Internet Sales Contract Regulation applies to residents of Alberta or to people purchasing goods or services from Alberta businesses that sell online. Only goods or services that are bought or sold for personal, family or household use and have a value of more than $50 are affected by this regulation.

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Pratiques déloyales : la loi sur la protection du consommateur

Description

Pratiques déloyales - Loi sur la protection du consommateur - La Consumer Protection Act (loi sur la protection du consommateur) protège les consommateurs contre les pratiques commerciales... More ≫

Description

Pratiques déloyales - Loi sur la protection du consommateur - La Consumer Protection Act (loi sur la protection du consommateur) protège les consommateurs contre les pratiques commerciales déloyales avant, pendant ou après une transaction. La loi s'applique si : le consommateur ou le fournisseur vit en Alberta, l'offre ou l'acceptation est faite en Alberta ou envoyée depuis l'Alberta, la pratique déloyale est faite ou reçue en Alberta et implique un représentant du fournisseur. Une pratique déloyale peut se produire même si une transaction n'a pas été engagée ou conclue.

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