Consumer Contact Centre Call Data

Description

This dataset shows the calls received by the consumer contact centre by date, type of inquiry (call code), self-reported postal code and constituency.

Updated

December 20, 2023

Resources

Contact Centre Consumer Call Codes

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Downloads: 98
Contact Centre Consumer Call Codes 2011-2016

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Downloads: 88
2011

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Downloads: 39
2012

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Downloads: 7
2013

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Downloads: 8
2014

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Downloads: 8
2015

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Downloads: 13
2016

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Downloads: 25
2017

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Downloads: 6
2018

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Downloads: 8
2019

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Downloads: 11
2020

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Downloads: 52
2021

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Downloads: 17

Title and Dataset Information

Date Modified

2023-12-20

Update Frequency

Other

Publisher / Creator Information

Creator

Service Alberta and Red Tape Reduction

Publisher

Service Alberta

Subject Information

Topic

Business and Industry Government Housing and Utilities Laws and Justice Society and Communities

Resource Dates

Date Created

2017-01-27

Date Added to catalogue

2017-01-27T22:48:15.088153

Date Modified

2023-12-20

Audience information

Consumers General Public Government Researchers Students

Language

English (Canadian)

Identifiers

Usage / Licence

Usage Considerations

This data represents the number of consumer and tenancy related inquiries received in the contact centre. Each call does not necessarily represent a complaint, though many would. In this context, all complaints are considered informal as Service Alberta offers a formal complaint process independent of the contact centre.

This is not perfect data. Some calls may not have postal codes if a caller does not know the postal code or does not wish to provide it. Additionally, postal codes are self-reported.

For additional information regarding the type of inquiries received, please refer to the call code legend. This legend will be updated as additional call codes are added/removed.

Licence

Open Government Licence - Alberta

Contact

Contact Name

Consumer Protection Alberta

Contact Email

ConsumerProtectionAlberta@gov.ab.ca

Available Fields

title | Title
```
Consumer Contact Centre Call Data
```
name | URL
```
consumer-contact-centre-call-data
```
owner_org | Publisher
```
6a7ee95a-a46e-4a12-993e-f580e9d755b9
```

notes | Description

This dataset shows the calls received by the consumer contact centre by date, type of inquiry (call code), self-reported postal code and constituency.

alternatetitle | Alternative Title
creator | Creator
```
Service Alberta and Red Tape Reduction
```
contact | Contact Name
```
Consumer Protection Alberta
```
contact_email | Contact Email
```
ConsumerProtectionAlberta@gov.ab.ca
```
contactother | Contact Other
identifier | External Identifier
updatefrequency | Update Frequency
```
Other
```

topic | Topic

Business and Industry
Government
Housing and Utilities
Laws and Justice
Society and Communities

tag_string | Tags
published_date | Publish on this future date.
review_date | Review Date
date_issued | Date Issued
date_created | Date Created
```
  2017-01-27
```
date_modified | Date Modified
```
  2023-12-20
```
time_coverage_from | Start Date
time_coverage_to | End Date
spatialcoverage1 | Spatial Coverage

usage | Usage Considerations

This is not perfect data. Some calls may not have postal codes if a caller does not know the postal code or does not wish to provide it. Additionally, postal codes are self-reported.

For additional information regarding the type of inquiries received, please refer to the call code legend. This legend will be updated as additional call codes are added/removed.

audience | Audience

Consumers
General Public
Government
Researchers
Students

extent1 | Extent
archive_date | Date Archived
language | Language
```
English (Canadian)
```
license_id | Licence
```
Open Government Licence - Alberta
```
sensitivity | Sensitivity
```
Unrestricted
```
source_type | Import Source

Pkg Data

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Each call does not necessarily represent a complaint, though many would. In this context, all complaints are considered informal as Service Alberta offers a formal complaint process independent of the contact centre.\r\n\r\nThis is not perfect data. Some calls may not have postal codes if a caller does not know the postal code or does not wish to provide it. Additionally, postal codes are self-reported.\r\n\r\nFor additional information regarding the type of inquiries received, please refer to the call code legend. This legend will be updated as additional call codes are added/removed.\r\n', 'version': None, 'resources': [{'cache_last_updated': None, 'cache_url': None, 'created': '2021-01-12T15:12:00.009780', 'datastore_active': True, 'description': '', 'format': 'XLSX', 'hash': '', 'id': 'dd70988f-c4e8-4909-934f-db8e89b32e21', 'last_modified': '2021-01-12T15:11:58.994987', 'metadata_modified': '2021-01-12T15:12:00.009780', 'mimetype': None, 'mimetype_inner': None, 'name': 'Contact Centre Consumer Call Codes', 'package_id': 'd2865004-dcff-4eae-b374-eecfb1360952', 'position': 0, 'resource_type': None, 'size': None, 'state': 'active', 'url': 'https://open.alberta.ca/dataset/d2865004-dcff-4eae-b374-eecfb1360952/resource/dd70988f-c4e8-4909-934f-db8e89b32e21/download/c_localdatacats_reportsopen-datacontact-centre-consumer-call-codes.xlsx', 'url_type': 'upload', 'tracking_summary': {'total': 98, 'recent': 98}, 'has_views': False}, {'cache_last_updated': None, 'cache_url': None, 'created': 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'2017-01-27T15:50:35.016253', 'mimetype': None, 'mimetype_inner': None, 'name': '2011', 'package_id': 'd2865004-dcff-4eae-b374-eecfb1360952', 'position': 2, 'resource_type': None, 'size': None, 'state': 'active', 'url': 'https://open.alberta.ca/dataset/d2865004-dcff-4eae-b374-eecfb1360952/resource/de0290af-9f76-429f-972a-b9878c84adbe/download/goadesktopkolaurie.pittsdesktop2011.xlsx', 'url_type': 'upload', 'tracking_summary': {'total': 39, 'recent': 39}, 'has_views': False}, {'cache_last_updated': None, 'cache_url': None, 'created': '2017-01-27T15:50:51.981118', 'datastore_active': False, 'description': '', 'format': 'XLSX', 'hash': '', 'id': '99316038-2cdb-4582-bec6-19c15593600c', 'last_modified': None, 'metadata_modified': '2017-01-27T15:50:51.981118', 'mimetype': None, 'mimetype_inner': None, 'name': '2012', 'package_id': 'd2865004-dcff-4eae-b374-eecfb1360952', 'position': 3, 'resource_type': None, 'size': None, 'state': 'active', 'url': 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Consumer Contact Centre Call Data

Description

Updated

Tags

Resources

Downloads: 98

Downloads: 88

Downloads: 39

Downloads: 7

Downloads: 8

Downloads: 8

Downloads: 13

Downloads: 25

Downloads: 6

Downloads: 8

Downloads: 11

Downloads: 52

Downloads: 17

Title and Dataset Information

Date Modified

Update Frequency

Publisher / Creator Information

Creator

Publisher

Subject Information

Topic

Resource Dates

Date Created

Date Added to catalogue

Date Modified

Audience information

Language

Identifiers

Usage / Licence

Usage Considerations

Licence

Contact

Contact Name

Contact Email

Available Fields

Pkg Data