All Resources

Filing a consumer complaint

Description

This publication explains how to file a complaint with Consumer Services and when an investigation may be opened, as well as other options available to consumers.

Tags

What creditors can do if you don't pay

Description

When you use credit to make purchases or pay for services and fail to make payments your creditors may take legal actions to recover the money owed. Common types of credit are bank loans, bank ... More ≫

Description

When you use credit to make purchases or pay for services and fail to make payments your creditors may take legal actions to recover the money owed. Common types of credit are bank loans, bank account overdrafts, lines of credit, credit cards, finance agreements, student loans, payday loans, etc. This publication describes the legal action a creditor may take if you do not pay your debts.

Tags

Who do I contact?

Description

This publication provides a quick reference to many of the contacts used by consumers and businesses.

Tags

Employment agency compliance standards

Description

Compliance standards for employment agencies operating in Alberta with respect to compliance with the requirements of the Consumer Protection Act and Employment Agency Business Licensing Regulation.

Tags

Home improvements : what you need to know

Description

This resource provides information about home renovation contracts as well as specific information about working with prepaid contractors.

Tags

Gift cards

Description

Gift cards purchased in Alberta are no longer subject to expiry dates and fees that lower their value over time. Refer to the Gift Card Regulation, part of the Fair Trading Act. The regulation ... More ≫

Description

Gift cards purchased in Alberta are no longer subject to expiry dates and fees that lower their value over time. Refer to the Gift Card Regulation, part of the Fair Trading Act. The regulation also includes other rules to improve consumer protection, use of the cards and disclosure of terms and conditions.

Tags

Déclaration des droits des consommateurs

Description

La loi sur la protection des consommateurs et consommatrices de l’Alberta (Alberta’s Consumer Protection Act) contribue à protéger les consommateurs contre les pratiques déloyales d’une part, et à ... More ≫

Description

La loi sur la protection des consommateurs et consommatrices de l’Alberta (Alberta’s Consumer Protection Act) contribue à protéger les consommateurs contre les pratiques déloyales d’une part, et à protéger les entreprises contre la concurrence déloyale d’autre part. La déclaration des droits des consommateurs de l'Alberta a été conçue pour aider les entreprises et les consommateurs et consommatrices à comprendre leurs droits et leurs responsabilités sur le marché albertain.

Tags

Dealing with door-to-door sales

Description

Door-to-door salespeople sell everything from encyclopedias and magazines to home improvements. If a contract is signed, negotiated or concluded away from the seller’s usual place of business, it ... More ≫

Description

Door-to-door salespeople sell everything from encyclopedias and magazines to home improvements. If a contract is signed, negotiated or concluded away from the seller’s usual place of business, it is considered a direct sale. This fact sheet lays out the licensing requirements for direct sales, what should be included in a contract, cancellation rights and how to cancel a contract, and warning signs to watch out for when dealing with direct sales.

Tags

Consumer bill of rights

Description

Describes Alberta's Consumer Bill of Rights, which was developed to help businesses and consumers understand their rights and responsibilities in the marketplace. The bill of rights outlines how ... More ≫

Description

Describes Alberta's Consumer Bill of Rights, which was developed to help businesses and consumers understand their rights and responsibilities in the marketplace. The bill of rights outlines how the Consumer Protection Act: ensures consumers are informed about products, services and transactions; keeps consumers safe from unfair business practices; gives access to a remedy when harmed; and ensures consumers have a right to protect their interests.

Tags

Employment agencies

Description

Employment agencies can assist employers by recruiting employees, help people seeking employment find work, and evaluate or test for job related skills for employers seeking employees. This ... More ≫

Description

Employment agencies can assist employers by recruiting employees, help people seeking employment find work, and evaluate or test for job related skills for employers seeking employees. This resource explains the work that employment agencies perform the legislation and regulations that govern their operation in Alberta.

Tags