All Resources

Information sheet. Submitting a compliment or complaint

Description

Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about good service and service concerns. Your feedback helps... More ≫

Description

Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about good service and service concerns. Your feedback helps us improve our service and make changes that better meet your needs.

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Information sheet. What to do if you cannot make your support payments

Description

When a court order or agreement is registered with MEP, the payment history is monitored. When a file is in arrears, MEP is required to pursue collection. To avoid collection action, penalties and... More ≫

Description

When a court order or agreement is registered with MEP, the payment history is monitored. When a file is in arrears, MEP is required to pursue collection. To avoid collection action, penalties and interest, a debtor can contact MEP to establish payment arrangements that address current obligations and any arrears.

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Guide sur le rôle parental après la séparation (RPAS)

Description

Ce guide a pour but d'aider les parents et les tuteurs qui se séparent ou qui divorcent à comprendre le processus juridique de la séparation (ou du divorce), la façon dont leurs enfants sont... More ≫

Description

Ce guide a pour but d'aider les parents et les tuteurs qui se séparent ou qui divorcent à comprendre le processus juridique de la séparation (ou du divorce), la façon dont leurs enfants sont susceptibles de se sentir et de se comporter, et ce qu'il faut savoir pour faire des choix positifs quant à la façon de continuer d'élever ses enfants, séparément et ensemble.

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Information sharing guide for social-based service design and delivery

Description

This guide introduces an overarching approach for accountable and effective information sharing that supports program design and delivery in the social-based services sector. It is intended for... More ≫

Description

This guide introduces an overarching approach for accountable and effective information sharing that supports program design and delivery in the social-based services sector. It is intended for decision-makers, information and privacy practitioners, policy development staff and program advisors, and legal advisors in government programs and services, health care organizations, contracted service provider agencies and other community agencies. It is recommended this guide be used with the companion Information Sharing Toolkit to understand how to operationalize information sharing best practices. (See RELATED tab for a link to the toolkit.)

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Information sharing toolkit for social-based service design and delivery

Description

This toolkit contains resources such as themed frequently asked questions and checklists and complements the Information Sharing Guide. (See RELATED tab for a link to the Guide.) These two... More ≫

Description

This toolkit contains resources such as themed frequently asked questions and checklists and complements the Information Sharing Guide. (See RELATED tab for a link to the Guide.) These two documents provide resources to help reduce the complexity that arises when applying different privacy legislation while planning and designing social-based services and programs. This toolkit is designed to support decision-makers and frontline service delivery staff within government organizations, health care organizations, contracted service provider agencies and other community agencies.

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Information sheet. Maintenance for adult children

Description

The responsibility to pay child support may not end when a child becomes an adult. Maintenance may be payable for a child even after they become an adult, depending on their circumstances and on... More ≫

Description

The responsibility to pay child support may not end when a child becomes an adult. Maintenance may be payable for a child even after they become an adult, depending on their circumstances and on the wording of the court order for their support. The purpose of this information sheet is to explain MEP’s policy on enforcing support after a child becomes an adult.

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Information sheet. Responsibilities of the creditor

Description

It is the creditor's responsibility to get a court order and provide any information that can assist MEP in securing payment. The creditor must respond to any changes in the court order that the... More ≫

Description

It is the creditor's responsibility to get a court order and provide any information that can assist MEP in securing payment. The creditor must respond to any changes in the court order that the debtor applies for and advise MEP of any changes in the creditor's address and phone numbers. The creditor must also keep MEP informed of any changes in the child's status (e.g. residence, education).

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Information Sheet. Welcome to the Maintenance Enforcement Program

Description

This information sheet outlines the vision and values of the Maintenance Enforcement Program (MEP) and how payments are received and disbursed. It also briefly outlines the expectations MEP has of... More ≫

Description

This information sheet outlines the vision and values of the Maintenance Enforcement Program (MEP) and how payments are received and disbursed. It also briefly outlines the expectations MEP has of the debtor and the creditor and what you can expect from MEP.

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Information sheet. Service fees

Description

MEP’s standard services are currently available at no charge. However, the Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge fees for certain services. MEP... More ≫

Description

MEP’s standard services are currently available at no charge. However, the Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge fees for certain services. MEP uses service fees to improve service for all clients and to reinforce the need to comply with court orders and MEP procedures. This information sheet outlines the different service fees that may be charged.

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Information Sheet. Penalties

Description

The Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge penalties to debtors and creditors. Penalties encourage the timely payment of maintenance and the... More ≫

Description

The Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge penalties to debtors and creditors. Penalties encourage the timely payment of maintenance and the efficient use of MEP services by all clients. Clients who do not meet their obligations or do not follow MEP’s procedures will be charged a penalty. This information sheet outlines the different penalties and how best to avoid them.

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