All Resources

Consumer Contact Centre Call Data

Description

This dataset shows the calls received by the consumer contact centre by date, type of inquiry (call code), self-reported postal code and constituency.

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Verifying tenant information : tips for residential landlords

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Tips for landlords to determine if rental applicants are likely to be responsible tenants.

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Home improvements : what you need to know

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This resource provides information about home renovation contracts as well as specific information about working with prepaid contractors.

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Charitable fund-raising

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Organizations that ask Albertans to donate to fundraising campaigns or which solicit contributions that will be used for a charitable purpose must follow the rules that are set out in Alberta’s... More ≫

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Organizations that ask Albertans to donate to fundraising campaigns or which solicit contributions that will be used for a charitable purpose must follow the rules that are set out in Alberta’s Charitable Fund-raising Act and regulation. These rules exist to protect potential donors from false and misleading requests for donations.

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Unfair practices : The Consumer Protection Act [2019 to current]

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The Consumer Protection Act protects consumers from unfair business practices before, during or after a consumer transaction. The legislation applies if: the consumer or supplier lives in Alberta;... More ≫

Description

The Consumer Protection Act protects consumers from unfair business practices before, during or after a consumer transaction. The legislation applies if: the consumer or supplier lives in Alberta; the offer or acceptance is made in or sent from Alberta; the unfair practice is made or received in Alberta and involves a supplier’s representative. An unfair practice may occur even if a consumer transaction was not entered into or concluded

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Buying time shares

Description

The Time Share and Points-Based Contracts and Business Regulation under the Fair Trading Act sets out the rules for businesses selling time shares. This fact sheet provides information about the... More ≫

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The Time Share and Points-Based Contracts and Business Regulation under the Fair Trading Act sets out the rules for businesses selling time shares. This fact sheet provides information about the regulation and discusses: contract requirements, cancellation rights, buying out of province, and shopping for a time share,

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Electricity and natural gas contracts

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In Alberta, you have options for how you buy natural gas and electricity for your home, farm or small business. You can sign a contract with an independent electricity and natural gas marketer or... More ≫

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In Alberta, you have options for how you buy natural gas and electricity for your home, farm or small business. You can sign a contract with an independent electricity and natural gas marketer or you can choose not to sign a contract and receive energy at a regulated rate. This publication outlines the rules that electricity and natural gas marketers must follow under the Fair Trading Act and the Energy Marketing and Residential Heat Sub-metering Regulation. It also provides information about your rights and responsibilities as a consumer.

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Auctions - buying and selling

Description

Auction sales businesses (auction businesses) have certain responsibilities under Alberta’s Fair Trading Act and Public Auctions Regulation. The business, consigners and buyers of goods could all... More ≫

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Auction sales businesses (auction businesses) have certain responsibilities under Alberta’s Fair Trading Act and Public Auctions Regulation. The business, consigners and buyers of goods could all be affected if a business has not acted according to the legislation.

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Déclaration des droits des consommateurs

Description

La loi sur la protection des consommateurs et consommatrices de l’Alberta (Alberta’s Consumer Protection Act) contribue à protéger les consommateurs contre les pratiques déloyales d’une part, et à... More ≫

Description

La loi sur la protection des consommateurs et consommatrices de l’Alberta (Alberta’s Consumer Protection Act) contribue à protéger les consommateurs contre les pratiques déloyales d’une part, et à protéger les entreprises contre la concurrence déloyale d’autre part. La déclaration des droits des consommateurs de l'Alberta a été conçue pour aider les entreprises et les consommateurs et consommatrices à comprendre leurs droits et leurs responsabilités sur le marché albertain.

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Licensing and registering your business

Description

The Government of Alberta licenses or registers businesses under the Fair Trading Act, Charitable Fund-raising Act, Cemeteries Act and the Cooperatives Act. This publication describes what... More ≫

Description

The Government of Alberta licenses or registers businesses under the Fair Trading Act, Charitable Fund-raising Act, Cemeteries Act and the Cooperatives Act. This publication describes what businesses require a licence, how to apply for a licence or registration, how to conduct a business licence search and the role of corporate registry services, the registration of a business name, and responsibilities of licensees.

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