All Resources

Home improvements : what you need to know

Description

This resource provides information about home renovation contracts as well as specific information about working with prepaid contractors.

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Buying time shares

Description

The Time Share and Points-Based Contracts and Business Regulation under the Fair Trading Act sets out the rules for businesses selling time shares. This fact sheet provides information about the... More ≫

Description

The Time Share and Points-Based Contracts and Business Regulation under the Fair Trading Act sets out the rules for businesses selling time shares. This fact sheet provides information about the regulation and discusses: contract requirements, cancellation rights, buying out of province, and shopping for a time share,

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Déclaration des droits des consommateurs

Description

La loi sur la protection des consommateurs et consommatrices de l’Alberta (Alberta’s Consumer Protection Act) contribue à protéger les consommateurs contre les pratiques déloyales d’une part, et à... More ≫

Description

La loi sur la protection des consommateurs et consommatrices de l’Alberta (Alberta’s Consumer Protection Act) contribue à protéger les consommateurs contre les pratiques déloyales d’une part, et à protéger les entreprises contre la concurrence déloyale d’autre part. La déclaration des droits des consommateurs de l'Alberta a été conçue pour aider les entreprises et les consommateurs et consommatrices à comprendre leurs droits et leurs responsabilités sur le marché albertain.

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Selling time share contracts

Description

The Time Share Contracts Regulation under the Consumer Protection Act has been expanded to include the sale of points-based time share contracts. The name has been changed to the Time Share and... More ≫

Description

The Time Share Contracts Regulation under the Consumer Protection Act has been expanded to include the sale of points-based time share contracts. The name has been changed to the Time Share and Points-based Contracts and Business Regulation. This publication outlines the three different classes of licences to describe the different types of time share contracts that can be sold, the security and contract requirements, and cancellation rights.

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Consumer bill of rights

Description

Describes Alberta's Consumer Bill of Rights, which was developed to help businesses and consumers understand their rights and responsibilities in the marketplace. The bill of rights outlines how... More ≫

Description

Describes Alberta's Consumer Bill of Rights, which was developed to help businesses and consumers understand their rights and responsibilities in the marketplace. The bill of rights outlines how the Consumer Protection Act: ensures consumers are informed about products, services and transactions; keeps consumers safe from unfair business practices; gives access to a remedy when harmed; and ensures consumers have a right to protect their interests.

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Bill collections & debt repayment

Description

Collection agencies collect unpaid debts or locate debtors for others. Debt repayment agencies charge a fee to negotiate payment arrangements for people who owe money. The Fair Trading Act and the... More ≫

Description

Collection agencies collect unpaid debts or locate debtors for others. Debt repayment agencies charge a fee to negotiate payment arrangements for people who owe money. The Fair Trading Act and the Collection and Debt Repayment Practices Regulation identify the rules these businesses and the people working for them must follow.

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Dealing with door-to-door sales

Description

Door-to-door salespeople sell everything from encyclopedias and magazines to home improvements. If a contract is signed, negotiated or concluded away from the seller’s usual place of business, it... More ≫

Description

Door-to-door salespeople sell everything from encyclopedias and magazines to home improvements. If a contract is signed, negotiated or concluded away from the seller’s usual place of business, it is considered a direct sale. This fact sheet lays out the licensing requirements for direct sales, what should be included in a contract, cancellation rights and how to cancel a contract, and warning signs to watch out for when dealing with direct sales.

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Gift cards

Description

Gift cards purchased in Alberta are no longer subject to expiry dates and fees that lower their value over time. Refer to the Gift Card Regulation, part of the Fair Trading Act. The regulation... More ≫

Description

Gift cards purchased in Alberta are no longer subject to expiry dates and fees that lower their value over time. Refer to the Gift Card Regulation, part of the Fair Trading Act. The regulation also includes other rules to improve consumer protection, use of the cards and disclosure of terms and conditions.

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Hiring a home inspector

Description

Before buying, you should know what condition the home is in and what repairs might be needed. Hiring a qualified home inspector to examine a home can help you to make an informed decision about... More ≫

Description

Before buying, you should know what condition the home is in and what repairs might be needed. Hiring a qualified home inspector to examine a home can help you to make an informed decision about its condition. Some homeowners also have their place inspected so they can get any defects fixed under their new home warranty before it runs out.

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Recouvrement de factures et remboursement de dettes

Description

Les agences de recouvrement recouvrent des dettes impayées ou trouvent des débiteurs pour le compte d’autres personnes. Les agences de remboursement de dettes, quant à elles, facturent des frais... More ≫

Description

Les agences de recouvrement recouvrent des dettes impayées ou trouvent des débiteurs pour le compte d’autres personnes. Les agences de remboursement de dettes, quant à elles, facturent des frais pour négocier des ententes en matière de remboursement au nom de personnes endettées. La loi sur la protection des consommateurs et consommatrices (Consumer Protection Act) et le règlement sur les pratiques en matière de recouvrement et de remboursement de dettes (Collection and Debt Repayment Practices Regulation) définissent les règles imposées aux entreprises et aux personnes qui travaillent pour elles.

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