All Resources

Cybersecurity : understanding malware

Description

Malicious software, also known as malware, is one of the most common cyberattacks. This tip sheet will help Albertans identify and react to possible malware.

Tags

Resolving condominium disputes

Description

This fact sheet looks at the steps condominium owners can take to resolve disputes with condominium boards, and with condominium managers.

Tags

Verifying tenant information : tips for residential landlords

Description

Tips for landlords to determine if rental applicants are likely to be responsible tenants.

Tags

Home improvements : what you need to know

Description

This resource provides information about home renovation contracts as well as specific information about working with prepaid contractors.

Tags

Charitable fund-raising

Description

Organizations that ask Albertans to donate to fundraising campaigns or which solicit contributions that will be used for a charitable purpose must follow the rules that are set out in Alberta’s... More ≫

Description

Organizations that ask Albertans to donate to fundraising campaigns or which solicit contributions that will be used for a charitable purpose must follow the rules that are set out in Alberta’s Charitable Fund-raising Act and regulation. These rules exist to protect potential donors from false and misleading requests for donations.

Tags

Unfair practices : The Consumer Protection Act [2019 to current]

Description

The Consumer Protection Act protects consumers from unfair business practices before, during or after a consumer transaction. The legislation applies if: the consumer or supplier lives in Alberta;... More ≫

Description

The Consumer Protection Act protects consumers from unfair business practices before, during or after a consumer transaction. The legislation applies if: the consumer or supplier lives in Alberta; the offer or acceptance is made in or sent from Alberta; the unfair practice is made or received in Alberta and involves a supplier’s representative. An unfair practice may occur even if a consumer transaction was not entered into or concluded

Tags

Buying time shares

Description

The Time Share and Points-Based Contracts and Business Regulation under the Fair Trading Act sets out the rules for businesses selling time shares. This fact sheet provides information about the... More ≫

Description

The Time Share and Points-Based Contracts and Business Regulation under the Fair Trading Act sets out the rules for businesses selling time shares. This fact sheet provides information about the regulation and discusses: contract requirements, cancellation rights, buying out of province, and shopping for a time share,

Tags

Electricity and natural gas contracts

Description

In Alberta, you have options for how you buy natural gas and electricity for your home, farm or small business. You can sign a contract with an independent electricity and natural gas marketer or... More ≫

Description

In Alberta, you have options for how you buy natural gas and electricity for your home, farm or small business. You can sign a contract with an independent electricity and natural gas marketer or you can choose not to sign a contract and receive energy at a regulated rate. This publication outlines the rules that electricity and natural gas marketers must follow under the Fair Trading Act and the Energy Marketing and Residential Heat Sub-metering Regulation. It also provides information about your rights and responsibilities as a consumer.

Tags

Auctions - buying and selling

Description

Auction sales businesses (auction businesses) have certain responsibilities under Alberta’s Fair Trading Act and Public Auctions Regulation. The business, consigners and buyers of goods could all... More ≫

Description

Auction sales businesses (auction businesses) have certain responsibilities under Alberta’s Fair Trading Act and Public Auctions Regulation. The business, consigners and buyers of goods could all be affected if a business has not acted according to the legislation.

Tags

Déclaration des droits des consommateurs

Description

La loi sur la protection des consommateurs et consommatrices de l’Alberta (Alberta’s Consumer Protection Act) contribue à protéger les consommateurs contre les pratiques déloyales d’une part, et à... More ≫

Description

La loi sur la protection des consommateurs et consommatrices de l’Alberta (Alberta’s Consumer Protection Act) contribue à protéger les consommateurs contre les pratiques déloyales d’une part, et à protéger les entreprises contre la concurrence déloyale d’autre part. La déclaration des droits des consommateurs de l'Alberta a été conçue pour aider les entreprises et les consommateurs et consommatrices à comprendre leurs droits et leurs responsabilités sur le marché albertain.

Tags