All Resources

Information sheet. Submitting a compliment or complaint

Description

Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about good service and service concerns. Your feedback helps... More ≫

Description

Client satisfaction is important to the Maintenance Enforcement Program (MEP). We try to make sure clients have the chance to tell us about good service and service concerns. Your feedback helps us improve our service and make changes that better meet your needs.

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Information sheet. Child status reviews

Description

Changes in a child’s circumstances may affect whether support is payable for them under the terms of the existing court order. This Information Sheet provides general information about how MEP... More ≫

Description

Changes in a child’s circumstances may affect whether support is payable for them under the terms of the existing court order. This Information Sheet provides general information about how MEP reviews child status, including when a child’s status changes before they reach the age of majority.

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Information sheet. Varying or changing your court order

Description

It is not possible for MEP to change the amount of support due and payable each month. If either the creditor or debtor wishes to change the amount of support paid, they will need to get a... More ≫

Description

It is not possible for MEP to change the amount of support due and payable each month. If either the creditor or debtor wishes to change the amount of support paid, they will need to get a variation to the court order. This information sheet outlines the process for doing this.

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Information sheet. Responsibilities of the creditor

Description

It is the creditor's responsibility to get a court order and provide any information that can assist MEP in securing payment. The creditor must respond to any changes in the court order that the... More ≫

Description

It is the creditor's responsibility to get a court order and provide any information that can assist MEP in securing payment. The creditor must respond to any changes in the court order that the debtor applies for and advise MEP of any changes in the creditor's address and phone numbers. The creditor must also keep MEP informed of any changes in the child's status (e.g. residence, education).

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Information Sheet. Welcome to the Maintenance Enforcement Program

Description

This information sheet outlines the vision and values of the Maintenance Enforcement Program (MEP) and how payments are received and disbursed. It also briefly outlines the expectations MEP has of... More ≫

Description

This information sheet outlines the vision and values of the Maintenance Enforcement Program (MEP) and how payments are received and disbursed. It also briefly outlines the expectations MEP has of the debtor and the creditor and what you can expect from MEP.

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Information sheet. Service fees

Description

MEP’s standard services are currently available at no charge. However, the Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge fees for certain services. MEP... More ≫

Description

MEP’s standard services are currently available at no charge. However, the Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge fees for certain services. MEP uses service fees to improve service for all clients and to reinforce the need to comply with court orders and MEP procedures. This information sheet outlines the different service fees that may be charged.

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Information Sheet. Penalties

Description

The Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge penalties to debtors and creditors. Penalties encourage the timely payment of maintenance and the... More ≫

Description

The Maintenance Enforcement Act and Maintenance Enforcement Regulation allow MEP to charge penalties to debtors and creditors. Penalties encourage the timely payment of maintenance and the efficient use of MEP services by all clients. Clients who do not meet their obligations or do not follow MEP’s procedures will be charged a penalty. This information sheet outlines the different penalties and how best to avoid them.

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Information sheet. Referrals to parenting information and support resources

Description

Separation or divorce can be hard on both parents and children. This information sheet lists programs that can help. These services offer counseling and advice on parenting and communicating after... More ≫

Description

Separation or divorce can be hard on both parents and children. This information sheet lists programs that can help. These services offer counseling and advice on parenting and communicating after separation, provide emotional support for parents and children, or teach parents how to solve parenting disagreements.

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Information sheet. Employment resources

Description

There are many resources available through the provincial and federal governments to help Albertans gain employment and access career-related services. These include job listings, employment... More ≫

Description

There are many resources available through the provincial and federal governments to help Albertans gain employment and access career-related services. These include job listings, employment programs, apprenticeship programs, skills training, learning opportunities and career counseling.

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Information sheet. Alberta’s carbon levy rebates

Description

On January 1, 2017, Alberta's carbon levy came into effect. Rebates will be provided to lower and middle-income Albertans to offset costs associated with the carbon levy through the Canada Revenue... More ≫

Description

On January 1, 2017, Alberta's carbon levy came into effect. Rebates will be provided to lower and middle-income Albertans to offset costs associated with the carbon levy through the Canada Revenue Agency (CRA). The CRA will redirect to the MEP any rebate payable to a MEP debtor when there is a Federal Support Deduction Notice in place on the file; this money will be applied to reduce amounts owing on the MEP file.

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